Kaga Yuzen Pass Case

Payment Methods

We strive to offer secure and convenient payment options for our customers. Currently, we accept:

1. PayPal

• You can pay via PayPal using your PayPal balance or linked credit/debit card.

• PayPal transactions are processed securely, and eligible purchases may be covered by PayPal’s Buyer Protection program.

2. Major Credit Cards

• We accept Visa, MasterCard, American Express, and JCB, among others.

• Your credit card information is handled through a secure payment gateway and is not stored on our servers.

Currency & Conversion

• All charges will be processed in the currency displayed at checkout.

• If your card uses a different currency, your bank or card issuer may convert the charge and apply additional fees. For details, please check with your card provider.

Billing Address & Verification

• Please ensure that the billing address provided matches the one on your card statement. Mismatched addresses may result in payment errors or order delays.

• For security reasons, you may be asked to provide additional documentation to verify your identity or your payment method.

Refunds

• Any refunds will be issued to the original payment method used at checkout.

• Processing times for refunds may vary depending on your bank or payment provider.

Changes or Updates

• We reserve the right to add or remove payment methods at any time, based on service availability and security considerations.

• This policy is subject to change without prior notice. Please review our latest policy on our website or checkout page for updates.

 

Shipping Policy (International Orders)

We ship our products from Japan to various international destinations. Please review the following details, and if you have any questions or concerns, feel free to reach out through your preferred support channel.

1. Destinations

• We generally ship worldwide. However, some countries or regions may be unavailable due to shipping restrictions or customs regulations.

• Please verify in advance if there are any special restrictions on products in your destination country.

2. Shipping Methods

• We typically use international postal services (EMS or international parcel) or international couriers such as DHL, FedEx, or UPS.

• The choice of carrier may vary based on your location, the nature of the product, and other relevant factors. If you have a preferred method, please let us know when placing your order, and we will do our best to accommodate.

3. Shipping Charges

• Shipping costs vary depending on the destination, package weight, dimensions, and selected shipping method. The estimated shipping cost will be displayed or shared before you complete your purchase.

• Any customs duties, import taxes, or related fees that may be incurred at the destination country are the buyer’s responsibility. Please check with the appropriate authorities for details.

4. Delivery Time

• Orders usually ship within 1–3 business days after payment is confirmed. Some products, such as made-to-order items or items awaiting restock, may require additional processing time.

• Transit time varies depending on the shipping method, customs clearance, local delivery conditions, and other factors. On average, international deliveries take 7–14 days, although this can be subject to delays.

5. Customs and Duties

• Customs or import duties, fees, or taxes that apply at your destination country are payable by the recipient. You may be charged these fees upon receiving your shipment.

• Customs inspections can occasionally delay delivery. If you need more information, please contact the customs office in your country.

6. Tracking

• Most of our shipping options include tracking. A tracking number will be provided once your order ships.

• Tracking information availability may vary by carrier and country, and updates can sometimes be delayed.

7. Address Accuracy

• Please ensure that the shipping address you provide is complete and correct. Incorrect or incomplete information may lead to delays, undeliverable packages, or additional shipping costs.

• If a package is returned due to an incorrect address, reshipment fees may apply.

8. Damage & Lost Shipments

• If you suspect your package was damaged or lost in transit, please report it to the carrier at the time of delivery if possible, and then follow the carrier’s claims procedure.

• Should any such incident occur, please also notify us as soon as possible so that we can assist in coordinating with the carrier.

9. Cancellations, Returns & Exchanges

• If you wish to cancel or modify your order after it has shipped, additional fees (including return shipping fees, customs fees, etc.) may apply.

• In case of product defects or errors on our part, we will gladly arrange for a return or replacement as needed, at our expense.

Note: This policy is subject to change without prior notice. Please check our website or any official announcements for the latest information.